August 6, 2019
Outsourcing can seem overwhelming. Perhaps you are still debating whether or not it is time to outsource for your business as you’ve always wanted to, but you continue to have second thoughts. I get it. Hiring the right person is a process that not only involves evaluating the qualities of your candidates but also determining who you feel comfortable working with on a regular basis.
As a virtual assistant (VA), I also make sure my potential clients and I are confident that we will be a good fit before we move forward. When you’re looking to outsource, it is important to keep in mind that your business is more important than just getting things done. Your business represents you and your brand, and the people who work for you should also reflect that core values of your business.
Maybe you’re thinking: okay, I get that. Hiring the right person is key. But I don’t even know what I am looking for. How and where do I start? What if I am not ready to outsource? What if I hire the wrong person? What are the signs that I am ready to work with a virtual assistant?
This one is crucial. Having excellent client experience determines whether or not your audience will continue to purchase your products and services. This is important as people will generally make a choice about you or your company because of how you make them feel.
Do you respond to inquiries in a timely manner, or do you wait until they are buried at the bottom of your inbox? Do you have a system in place to serve your clients in the best way possible? From sending welcome packets to sharing projects on Asana, these tasks seem simple, but they make a huge difference when it comes to keeping your clients in the loop and ensuring you are there to serve them.
You may be wondering how a VA can help you with client experience. There are many different ways, but I’ve narrowed them down to two main things that I do for my clients to ensure great client experience for their business:
Email Support: I go through my clients’ inboxes every morning, responding to what I can and starring the emails that need a reply directly from my client. We all have experienced the frustration of waiting for an email response and a best practice for honoring your customers is replying within 48 hours
Client Care: One of my clients has many private Facebook groups for people who have enrolled in their courses that provide a space for their customers to share ideas, support one another, and ask questions. I typically check these groups twice a day to engage and respond to what I can. This way, my client’s customers know that they are not being left alone after they have purchased something.
I know what you’re thinking: I’m a business owner. It is supposed to be restless. Otherwise, it means your business is not successful. What if I told you that it doesn’t have to be that way?
In the past, I would try to do everything because I wanted to be good at everything. Guess what? By trying to be good at everything, I became good at nothing. I lost myself in the process. I started to lose my passion to write and create because my mind was full.
I finally started to work towards figuring out who I am, what I love, and what that means for my business. One of the biggest things I’ve learned as a business owner is REST! Over time, I’ve become more and more aware of what I truly enjoy doing and what I don’t necessarily love to do in my business, and I proudly ask for help in those areas.
I’d like you to know that your physical, emotional and mental health is more important than your to-do list. It is okay to ask for help when you’re tired and overwhelmed. Again, you deserve to have rest, whether you have a booming business with 1000+ clients or a small start-up with one to three clients.
Life is crazy enough when you are managing a business, not to mention if you are also stepping into a different season of life while trying to maintain your day-to-day operations. It’s not easy. I was a bride-to-be lasy year, and I can tell you that planning a wedding and blogging DO NOT go well together (at least not for me). Whether you are a new wife, new mom or you have a big project coming up, outsourcing provides a great solution so that your business doesn’t suffer and you can still focus on other important things in life that matter to you.
So there you have it, three signs that you are ready to outsource. Comment below and let me know what you think about outsourcing. Feel free to ask any questions you may have, I am happy to help.